Enterprise Ecommerce
CRM | ERP | HELP DESK | MARKETING | HR | ANALYTICS
One Platform. One Interface. Lightspeed Scale.
Power your automotive B2C & B2B ecommerce with streamlined efficiency, cross-functional workflows, and enhanced visibility.
Run Your Business Like The Pros
Consolidate all of your apps into one platform including CRM, ERP, Help Desk, Manufacturing Process, Marketing, Human Capital Management & Analytics.
CRM
Supercharge your sales team with advanced CRM capabilities.
Streamline lead organization, tracking, automation, and nurturing to unprecedented levels. Empower your team to focus on what matters—closing sales and building lasting relationships.
B2C Lead Management
Reply To Leads Via CRM or Email
Reply to leads directly from your CRM or via email, and our platform will log all communications seamlessly, keeping you organized at every phase of your sales process.
Automate Lead Assignment & Workflows
Tailor our CRM to fit your unique sales process and never miss a follow-up again.
Easily upload documents, set reminders, and share information with your teams seamlessly at the lead level.
Lead Reminders & Documents
Personalize Notifications
Create automated personalized notifications with attachments that trigger when a form is submitted or when a lead is moved in or out of a CRM phase.
Our platform maintains a consistent UI across all applications, including CRM, Help Desk, and Order Management systems, ensuring seamless adoption for employees to collaborate across departments effortlessly.
Consistent User Interface
Gain insights with lead and source summaries, organized by year, month, and source, for tracking your trend.
Keep Track Of Your Trend
Ready to supercharge your sales?
Contact us today to schedule your demo and see how our CRM will propel your business forward!
Dealer Management Has Never Been Easier
Fully automated and integrated with your new website and CRM.
B2B Dealer Management
Our platform enables effortless dealer management, streamlining the onboarding process, from showcasing dealers on your website and enabling them to purchase products at their specified pricing, to facilitating direct customer communication. Enjoy complete transparency into dealer interactions with your customers, simplify operations, and foster business expansion.
Intake Dealer Inquiries On Your Website
Effortlessly manage dealer inquiries directly from your website with our integrated B2B Dealer CRM.
Streamline the onboarding and approval process ensuring swift & efficient integration into your dealer network by creating your own workflows.
Onboard Dealers With Ease
Assign Dealer Pricing
Unlock up to 6 levels of dealer pricing off MSRP and offer dealers the flexibility to buy directly on your website according to their pricing and terms.
Approving dealers has never been easier! Simply upload their logo, designate them as a preferred dealer for top visibility on your website's dealer search, and enable their account—all in just a few clicks. Our platform will automatically email your dealer once their account is approved.
Approve Dealers At The Touch Of A Button
Once approved in our CRM, our system automatically adds dealers to your dealer locator and Google Maps for easy customer access to the nearest dealer. It also generates localized SEO landing pages for both the dealer and your brand.
Automate Dealer Website Listings
Enabling dealer leads assigns website leads to dealers, providing you with full visibility into dealer-customer communications to ensure they are delivering excellent customer service for your brand. Sales associates from your brand can use the CRM to support dealers with product and sales inquiries and can add a direct link to the dealers' page to drive customers to your brand page.
Enable Dealers Leads
Sell To Dealers & Retail Customers
Our Acting As feature lets sales reps log into the website and act as either a dealer or retail customer. They can select the dealer for whom they're placing an order, enabling them to order at dealer level pricing. The system generates sales drafts or invoices automatically, emailing them directly to the dealer.
When logged in as a Sales Rep, our streamlined Cart feature enables quick order creation and sales drafts. Simply enter the part number at the top of the cart, and our system will add it to the order seamlessly. Sales Reps can also add custom line items and apply discounts effortlessly.
Create Quick Orders
Transform Operations with Cutting-Edge ERP Technology
Discover the ultimate ERP system designed to revolutionize your business operations. From Order Management, Workflow Management, Supply Chain Management to Fulfillment & Inventory Management, our ERP solution eliminates redundancy and enhances data precision.
Initiate RGAs directly from orders, returning only the available quantity. Communicate with customers within the RGA interface, where they can upload pictures of damaged products and track packages for swift resolutions, enhancing satisfaction and operational efficiency.
Initiate & Track RGA’s
Automate Order Management
Our enterprise version seamlessly integrates B2C and B2B ecommerce into one flexible and scalable platform. Manage returns, RGAs, and track customer and internal updates within each order effortlessly. Streamline operations and enhance customer satisfaction with our comprehensive order management tools.
Our draft sales orders feature enables sales reps to create orders that are automatically emailed to customers. Customers can review and edit the draft, then proceed to checkout. Upon checkout, the system seamlessly converts the draft order into an invoice.
Create Draft Orders
Custom Order Workflows
From draft to shipment, our enterprise order management enables custom order flows tailored to your business. Gain visibility into order progress and cycle times for informed decision-making.
Automate Order Assignment & Notifications
Assign your team members to each order status, automating notifications as orders progress through each stage for maximum efficiency.
Quick & Easy Order Editing
Modify or add SKUs as needed after an order is placed.
Offer up to three discounts with detailed comments.
Recalculate shipping after finalizing all order edits.
Collect the balance or refund after the edits.
Review fulfillment centers and inventory on the fly.
Maintain tracking information for all items.
Compare original sales order draft vs. final invoice.
Store order documents inside order & email invoices.
Fitment Verification & Upsells
Reduce Returns. Verify the part # the customer ordered has the correct fitment for their vehicle.
Upsell Your Customers. Automate your upsells based on your customers vehicle and mileage info.
Enhance Order Communications
Integrating communication capabilities within e-commerce orders enhances customer satisfaction, improves operational efficiency through customer and internal updates, and boosts overall business performance and documentation.
Customer Updates
Use customer updates to communicate directly with your customers within their order, offering key benefits:
Enhanced Customer Experience
Increased Transparency
Efficient Issue Resolution
Streamlined Operations
Improved Customer Retention
Real-Time Feedback
Seamless Cross-Selling Opportunities
Communication Order History
Internal Updates
Use internal communication updates for seamless collaboration with employees or third-party vendors, ensuring customer privacy. This functionality allows teams to document order processes within specific statuses, enhancing workflow efficiency and communication transparency.
Enhanced Coordination
Improved Efficiency
Clear Documentation
Faster Status Resolution
Consistent Updates
Effective Task Management
Seamless Cross-Department Updates
DRIVE HELP FORWARD
"Your most unhappy customers are your greatest source of growth." - Bill Gates
HELP YOUR TEAM HELP CUSTOMERS
Stay on top of every Issue, RMA, Tech Question and Operations with our Help Desk.
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Unlock Seamless Efficiency with our Help Desk & RMA Management.
Streamline your returns process effortlessly with our advanced RMA Management. Designed for businesses of all sizes, it empowers you to handle returns with precision and speed, ensuring customer satisfaction at every step.
Key Features:
Intuitive Interface: Easy navigation for swift implementation.
Automated Workflow: Streamline processes from initiation to resolution.
Customizable Solutions: Tailor-made to fit your specific business needs.
Real-Time Insights: Gain actionable data to optimize operations.
Enhanced Customer Experience: Effortlessly manage returns and exchanges.
From simplifying return authorizations to enhancing operational efficiency, our RMA Management coupled with our Help Desk is your ultimate solution.
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Provide Excellent Technical Support To Your Customers
Struggling with answering the same technical question over and over again? Our Help Desk is your go-to resource for swift and reliable answers. It will streamline your team's replies and add them to a pool of Q&A's that they can pull from for consistent, accurate, branded answers.
Why Choose Our Help Desk?
Instant Access to Expertise: Help customers connect with knowledgeable specialists.
Rapid Response Times: Provide answers quickly to keep your customers happy.
Tailored Responses: Send personalized advice tailored to their specific questions, needs or products.
Proven Track Record: Trusted by businesses; our Help Desk helps resolve over 1M tickets per month.
Whether you're helping customers troubleshoot, answering sales questions, or providing new employees with an easy way to help answer questions for your brand, our Help Desk is here to support you every step of the way.
Ready to elevate your technical support experience? Contact us today and discover how our Help Desk can empower your team and drive productivity.
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Discover Seamless Issue Management with Our Help Desk Software
At the heart of our Help Desk software lies a robust system designed to streamline issue resolution with precision and efficiency. Here’s how it works:
Effortless Ticket Creation: When users submit an issue or query, our software swiftly creates a detailed ticket. This serves as a unique identifier and includes vital information like contact details, issue description, and attachments.
Smart Ticket Assignment: Tickets are intelligently routed to the most suitable agent or team based on predefined criteria. This ensures that every issue is handled by experts with the right skills and availability.
Real-Time Status Updates: Track your issue's progress seamlessly as it moves through its lifecycle. From "Open" to "Resolved," our software provides clear, real-time updates. Agents can easily update statuses as they work towards resolution.
Streamlined Communication: Facilitate smooth communication between agents and users. Automated notifications keep users informed of ticket progress, while agents can engage directly within the ticket thread to gather insights or provide updates.
Priority Management and Escalation: Prioritize urgent issues and escalate complex cases efficiently. Our software empowers agents to act swiftly, ensuring critical matters receive prompt attention without compromising on quality.
Insightful Reporting: Gain valuable insights with comprehensive reports and analytics. Track key metrics such as response times, resolution rates, and ticket volumes to optimize support operations and drive continuous improvement.
Integrated Knowledge Base: Enhance resolution times with seamless access to a centralized knowledge base. Agents can quickly reference documented solutions to common issues, ensuring consistent service delivery and maximizing customer satisfaction.
Our Help Desk software offers a structured framework that empowers support teams to manage and resolve issues effectively. Experience unparalleled efficiency and reliability in customer support—transforming challenges into opportunities for seamless service delivery.
Ready to elevate your support experience? Contact us today to discover how our Help Desk software can empower your team and enhance customer satisfaction.
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Transform your eCommerce Operations with our Advanced Help Desk Solution
Discover how our Help Desk revolutionizes eCommerce operations, enhancing efficiency and elevating customer satisfaction:
Efficient Customer Support Management:
- Streamlined Ticket Management: Centralize customer inquiries, complaints, and issues for seamless handling, ensuring no query goes unanswered.
- Automated Processes: Automate repetitive tasks like ticket creation and routing, minimizing manual effort and errors.
- Integrated Knowledge Base: Empower agents with instant access to a comprehensive knowledge base, enabling swift resolutions with consistent answers.
Optimized Order Management and Fulfillment:
- Real-Time Order Tracking: Empower customers with live updates on order status, reducing support inquiries and enhancing transparency.
- Swift Issue Resolution: Address delivery delays, missing items, and returns promptly to uphold customer trust and loyalty.
Reliable Technical Support:
- Expert Troubleshooting: Assist customers with technical issues—from website navigation to payment processing—with precision and expertise.
- Efficient Escalation: Route complex technical challenges to specialized teams for rapid resolution, ensuring minimal disruption.
Continuous Feedback and Improvement:
- Effective Feedback Collection: Gather valuable insights from customer feedback to refine products, services, and overall customer experience.
- Performance Analytics: Gain actionable insights through detailed reports on response times, resolution rates, and customer satisfaction scores, driving operational excellence.
Enhanced Internal Communication and Collaboration:
- Seamless Team Coordination: Foster collaboration across departments (e.g., customer support, IT, logistics) to swiftly resolve issues and optimize workflows.
- Knowledge Sharing: Ensure consistent information dissemination and service delivery by sharing updates, policies, and best practices.
Scalable and Adaptive Solutions:
- Support for Business Growth: Scale operations effortlessly to meet evolving demands and seasonal peaks in customer inquiries and orders.
- Adaptability: Stay ahead with flexible solutions that adjust to changing business needs and technological advancements, ensuring sustained efficiency and effectiveness.
Experience unparalleled operational efficiency with our Help Desk—your strategic partner in managing customer interactions, driving growth, and achieving eCommerce success.
Ready to transform your operations? Contact us today to learn more about our innovative Help Desk solutions.
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Automating Ticket Escalation with Our Help Desk Software
Our Help Desk software enhances operational efficiency by automating ticket escalation through a comprehensive set of features designed to prioritize and resolve issues promptly:
Dynamic Ticket Management: Administrators can filter tickets by type, assignments, vendors, urgency, status, or dealer, ensuring streamlined handling based on specific criteria.
Adherence to SLAs: Service Level Agreements (SLAs) define response and resolution times for different ticket categories. When a ticket breaches these thresholds—such as exceeding response time limits—the system automatically escalates its priority to meet SLA commitments.
Intelligent Workflow Automation: Customize workflows to respond to specific ticket conditions. For instance, unresolved tickets or keywords indicating urgency trigger automatic escalation to higher support tiers, optimizing response times.
Empowered Manual Escalation: Agents and supervisors can manually escalate tickets based on their assessment of issue severity or complexity, ensuring critical challenges receive immediate attention with appropriate resources.
Ready to transform your customer service? Contact us today to learn more about how our Help Desk can benefit your business.
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Automate Ticket Responses Based on Customer Queries
Our Help Desk empowers your team by automating ticket responses tailored to customer inquiries. By analyzing ticket subjects or forms submitted by customers, our software intelligently generates automated responses. This ensures swift, accurate replies that streamline communication and enhance customer satisfaction. Experience seamless ticket management with automated responses that optimize efficiency and elevate your support operations.
Ready to transform your customer service?
Contact us today to learn more about how our Help Desk can benefit your business.
GREEN IS GREAT
Issue Resolved.
Ticket Closed.
Happy Customer.
Strategic Marketing Solutions
Is Your Website Smart Enough To Know Who Your Customer Is?
The Admark Automotive Ecommerce platform will track your customers' habits and Google searches to PERSONALIZE their experience when they land on your website.
Introducing
Dynamic Content Personalization
Enhanced Personalization: Explore Enhanced Personalization with the Admark Automotive Ecommerce Enterprise Edition. Leveraging advanced tracking, we tailor visitors' journeys based on browsing habits, Google searches, and stored cookies. This ensures relevant content, product recommendations, and promotions that engage users, delivering a seamless shopping experience and boosting conversion rates. Discover unparalleled automotive parts & accessory shopping with Admark today.
Tailor Experiences, Engage Customers & Convert Like Never Before!
Boost Your Auto Parts Marketing
Boost your marketing to unprecedented levels with our Enterprise Edition.
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Email Marketing
Supercharge your online store with our cutting-edge eCommerce marketing functionality software! Our platform empowers you to maximize your sales and boost customer engagement with a suite of powerful features designed to streamline and enhance your marketing efforts. With our software, you can:
Automated Campaigns: Set up and execute automated marketing campaigns to reach customers with timely, relevant messages.
Personalized Recommendations: Deliver customized product suggestions based on browsing history and purchase behavior.
Dynamic Email Marketing: Create and send targeted email campaigns with automated triggers and personalized content.
Customer Segmentation: Segment your audience to tailor your marketing strategies and improve engagement.
Advanced Analytics: Track and analyze key metrics to measure campaign performance and refine your strategies.
Abandoned Cart Recovery: Automatically follow up with customers who leave items in their cart to recover lost sales.
Multi-Channel Integration: Integrate with various platforms and channels to ensure a cohesive marketing approach.
A/B Testing: Test different marketing messages and strategies to identify what works best.
Loyalty Programs: Implement and manage customer loyalty programs to encourage repeat purchases and build brand loyalty.
Harness the power of our eCommerce marketing functionality software to drive growth, enhance customer experiences, and stay ahead of the competition.
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Drip Campaigns
Elevate your eCommerce strategy with our powerful drip campaign functionality! Our platform automates the process of nurturing your leads and engaging customers through timely, targeted messages, ensuring a seamless and personalized experience. With our drip campaign features, you can:
Automated Email Sequences: Set up automated email flows to guide customers through their journey, from initial interest to conversion.
Personalized Content Delivery: Deliver tailored content based on user behavior and preferences to increase engagement and sales.
Lead Segmentation: Segment your audience for more effective targeting and relevant messaging that resonates with their specific needs.
Behavioral Triggers: Activate campaigns based on customer actions, such as browsing or cart abandonment, to drive timely responses.
Performance Tracking: Monitor and analyze the effectiveness of your campaigns with detailed analytics and reports.
Multi-Channel Integration: Extend your reach by integrating drip campaigns across email, SMS, and other communication channels.
A/B Testing: Test different messages and strategies to optimize your campaigns and improve results.
Automated Follow-Ups: Automatically follow up with customers who interact with your campaigns to keep them engaged.
Customer Journey Mapping: Visualize and optimize the customer journey with automated workflows that adapt to their actions.
Scalable Solutions: Easily scale your campaigns to accommodate growing customer lists and evolving marketing needs.
Transform your eCommerce marketing with our drip campaign functionality to create impactful, automated interactions that drive sales and foster customer loyalty.
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Social Media Marketing
Unlock the full potential of your social media marketing with our automated solutions! Our tools streamline and optimize your social media efforts with minimal manual intervention. Enjoy the benefits of:
Content Scheduling and Posting: Plan and automate your content calendar to ensure posts are published at the perfect times.
Social Media Monitoring: Track brand mentions, keywords, and hashtags to engage with your audience effectively.
Analytics and Reporting: Automatically gather data and generate reports on engagement, reach, and more to refine your strategies.
Content Curation: Automatically find and suggest relevant content to keep your feed fresh and engaging.
Audience Segmentation and Targeting: Segment your audience and deliver personalized content and ads based on their interests and behavior.
Lead Generation and Nurturing: Capture and nurture leads with targeted follow-ups and content based on social interactions.
Engagement Automation: Enhance customer service with automated responses to common queries and comments.
Social Media Integration: Seamlessly share updates from your website, including blog posts and promotions, across your social channels.
By leveraging automated social media marketing, you can save time, ensure consistency, and make data-driven decisions to elevate your marketing strategy.
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SEO Automation
Transform your digital presence with our advanced SEO automation tools designed to streamline and enhance your search engine optimization efforts! Our software simplifies complex SEO tasks, ensuring your website ranks higher and attracts more organic traffic.
With our SEO automation, you can:
Automated Keyword Research: Discover and target the best keywords to boost your search engine rankings effortlessly.
On-Page Optimization: Automatically optimize meta tags, headings, and content to enhance your website’s relevance and visibility.
Content Recommendations: Receive tailored suggestions for content improvements based on SEO best practices and competitive analysis.
Backlink Management: Track and manage your backlink profile to build quality links and improve domain authority.
Performance Tracking: Monitor your SEO performance with automated reports and analytics to measure success and identify areas for improvement.
Competitor Analysis: Automatically analyze competitor strategies to stay ahead and adjust your tactics accordingly.
Technical SEO Audits: Conduct regular audits to identify and fix technical issues that could affect your site’s performance.
Rank Tracking: Keep track of your keyword rankings and receive updates on changes in real time.
SEO Task Automation: Automate routine SEO tasks like site maps updates and broken link checks to save time and ensure consistency.
Local SEO Enhancements: Optimize your site for local searches to attract customers in your geographic area.
Harness the power of SEO automation to streamline your optimization efforts, enhance your online visibility, and drive more traffic to your site with ease.
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Asset & Data Management
Master Your Asset and Data Management with Our Cutting-Edge Software
In today’s fast-paced business environment, efficient asset and data management is crucial for maintaining a competitive edge and ensuring operational excellence. Our state-of-the-art software is designed to streamline these critical processes, giving you full control over your assets and data with unparalleled ease and accuracy.
Centralized Asset Tracking: Keep a comprehensive record of all your assets, from IT equipment to office supplies, with real-time updates and location tracking.
Automated Data Collection: Effortlessly gather and consolidate data from multiple sources, reducing manual entry errors and saving valuable time.
Data Security: Protect your sensitive information with robust security measures, including encryption and role-based access controls.
Inventory Management: Manage inventory levels effectively, track stock movements, and automate reordering processes to avoid shortages or overstocking.
Maintenance Scheduling: Schedule and track maintenance activities for your assets to prevent downtime and extend their lifespan.
Integration Capabilities: Seamlessly integrate with other systems and software to streamline workflows and ensure consistent data across platforms.
User-Friendly Interface: Enjoy an intuitive interface that simplifies complex tasks and improves overall user experience.
CReporting: Generate detailed reports and dashboards tailored to your specific needs, providing actionable insights for better decision-making.
Optimize your asset and data management processes with our innovative software solution to enhance efficiency, reduce costs, and drive your business forward. With our powerful tools at your disposal, you’ll have the control and visibility needed to make informed decisions and stay ahead of the competition.
Hiring The Right Team Can Make The Difference Between Winning Or Losing
Retaining the right team makes the difference between business growth and decline.
HIRE. TRAIN. RETAIN.
Automated Performance Enhancement & Transparency
Admark is known for its robust and integrated approach to human capital management, finance, and planning. Here are ten standout features of the Admark platform:
1. Unified System: Admark provides an integrated suite for HR, finance, and planning, offering a single source of truth and streamlining data management.
2. Human Capital Management (HCM): Comprehensive HCM capabilities including recruitment, onboarding, performance management, compensation, and employee development.
3. Advanced Analytics and Reporting: Real-time analytics and reporting tools with customizable dashboards and insights to support data-driven decision-making.
4. Financial Management: Robust financial management features including accounting, budgeting, forecasting, and financial reporting.
5. Payroll Management: Integrated payroll solutions that handle complex payroll processes, tax calculations, and compliance requirements.
6. Talent Management: Tools for talent acquisition, succession planning, and employee development to support career growth and retain top talent.
7. Workforce Planning: Strategic workforce planning tools that help in forecasting needs, modeling scenarios, and aligning workforce strategies with business goals.
8. Mobile Accessibility: Mobile applications that provide users with access to key functionalities, allowing employees and managers to perform tasks on the go.
9. Compliance and Security: Advanced security features, including role-based access controls and regular updates to ensure compliance with global regulations and protect sensitive data.
10. Integration Capabilities: Flexible integration options with other systems and third-party applications to ensure seamless connectivity across various business processes.
These features make Admark a powerful platform for managing complex HR and financial processes, providing a comprehensive solution for organizations of all sizes.